Grievance Redressal

Dr. Amulya Chandra Mazumdar
Ombudsman, SGRC, GCU

Tenure: with effect from 12 / 05/2023

Contact No: 60019-30013
Email: [email protected]



The Grievance Redressal Committee (GRC) aims to investigate the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time. 



The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute and to promote practices and procedures which would ensure creation and sustenance of healthy employer- employee relationship, expeditious settlement of genuine grievance of employees and offers so as to increase satisfaction on the job, resulting in improved productivity and efficiency of the organization. Besides, this, it may result in strengthening the tram spirit among all the members to perform in concert which is necessary to achieve the goals of the institute. 



Grievance redressal cell will cover all regular faculty, staff, and students of the institution. 



  • ‘Grievance’ for the purpose of this scheme would only mean a grievance relating to any staff member/ Principal arising out of the implementation of the policies/rules or decisions of the institution. It can include matters relating to leave, increment, non-extension of benefits under rules, interpretation of Service Rules, etc., of an individual nature.
  • Students are the main stakeholders if any institution imparting education, and it’s our endeavour to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the institute has decided to provide mechanism to students for Redressal of their grievance as under:

The Grievances may broadly include the following complaints of the aggrieved students

  1. Academic
  2. Non- Academic
  3. Grievance related to Assessment
  4. Grievance related to Victimization
  5. Grievance related to Attendance
  6. Grievance related to charging of fees
  7. Grievance regarding conducting of Examinations
  8. Harassment by colleague students or the teachers etc.

Procedure for handling grievances:

Subject to the above provisions, individual grievances of faculty, staff members and students shall henceforth be processed and dealt within the following manner:

    • An aggrieved faculty, staff member or student shall take up his grievance (s) orally with his immediate superior who will give a personal hearing and try resolving the grievance (s) at his level within a week.
    • If the grievance is not satisfactorily redressed, the aggrieved faculty, staff member or student may submit his grievance in writing to the principal. The principal will record his comments on the representation within seven days, and if need be, refer it to the institute Grievance Redressal Committee in case the grievance is not resolved or settled amicably. The recommendation of the Institute Grievance Redressal Committee will be conveyed within one month to the Central Grievance committee and the decision of the Central Grievance committee will be final.
          In addition, Mr. Alokojjwal Das, Assistant Professor, Dept. of Electronics and Communication Engineering is hereby appointed as Nodal Officer, UGC Online Students’ Grievance Redressal Portal. All other terms and conditions of the notification no GCU/Registrar/2023/016 dated 11th January 2023 will remain same.

Name and Designation
Prof. Sunayan Bardoloi, Prof. Dept of Zoology
Dr. Sandip Bordoloi, Dean(Students' Affairs)
Ex-Officio Member
Prof. S. Robert Rovi, Dean, School of Engineering and Technology
Prof. Bhanu P. Sahu, Dean, School of Pharmaceutical Sciences
Prof. Abdul Baquee Ahmed, Principal, GIPS, Tezpur
Dr. Rachel Kabi, HoD, Dept. of Sociology & Social Work
Mr. Nipan Kalita, Student, B.Tech, ME, GIMT
Special Invitee